Patient Information Sheet
Services
Skin Checks
Minor operations & Procedures
Histology
Wound Care
Excisions
Mole removal
Biopsy
Anti-Wrinkle Injections
Practice Fees.
Private Fees.
If the below applies to you:
-
- 16-64 years and
- no Centrelink Pension or Health Care Card
Discount Fees.
If the below applies to you:
- 16-64 years and
- on Centrelink Pension or Health Card (receiving Centrelink benefits)
- or Students (with a valid student ID) including OSHC
Bulk-Billing
If the below applies to you:
- 15 years and under
- DVA Patients
- Over 65 years on pension card (not including commonwealth seniors card)
Spot Check
Private Fee- $90 Medicare rebate $39.75
Full Body Skin Check
Private Fee- $130 Medicare rebate $76.95
Biopsies
Fee: $97 Rebate: $46.95
Procedures & Excisions
The GP will explain costs related to your required excision. Out of pockets costs between $150-$180 may apply.
Payment:
We accept cash, EFTPOS, Visa or MasterCard. We do not accept American Express. Accounts are to be paid at time of consultation. Please ensure your bank details are registered with Medicare to ensure a prompt return of your rebate.
Results:
Patients are responsible for making a follow up appointment after having a blood test, X-Ray or other test. If the doctor does require to see you following a test you will receive notification from Hotdoc, our online booking software. If we are unable to contact you via HotDoc one our nurses/receptionists will call and advise you to make a follow up appointment in a time frame specified by the doctor. This can be made as in clinic face to face appointment or telehealth appointment if the patients fits the require medicare eligibility.
House Calls:
Depending on circumstances, a home visit may be organized for existing patients who are unable to attend the surgery. Please talk to reception staff for further information.
After Hours:
Outside of normal practice hours, we urge patients to call the After Hours Doctor on 13 7425 (13 SICK) who will provide house calls on weekends and public holidays. FOR EMERGENCIES ALWAYS CALL 000.
Privacy Policy:
A copy of our privacy policy can be seen by clicking here. A copy is also available at reception. Coastal Family Health Privacy Policy
Reminders:
We are registered with National & State reminder services to offer reminders for Screening, repeat tests, health assessments.
Appointments:
Please call (07) 5444 1522 during business hours or book online 24/7 to make appointments. If you have 2 or more concerns, please make a longer consult. Please advise reception if you are booking in for a Cervical Screening, Immunisation, Procedure, Excision, Paperwork or if you are a New Patient. Please request if you require an interpreter.
Complaints:
If you are unhappy with the service we provide, please feel free to write to us, contact reception staff for the best point of contact. We treat all complaints with strict confidentiality and will attend to it ASAP. If you wish to take the matter outside the practice, please contact: 5444 1522.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Office of the Health Ombudsman- Telephone: 133 646- Web: www.oho.qld.gov.au
Telephone Calls:
You can call and leave a message for your doctor during surgery hours. Emergency calls will be triaged by the Practice Nurse. If you require a translator we can arrange that for you through the Translating and Interpreting Service on 131 450.